Pre - sales Service
1. Product Consultation
Our sales team is here to answer all your questions about our furniture, including materials, styles, and product suitability.
2. Custom Design Support
Share your ideas, and our design experts will create a custom plan for you. We can provide 2D/3D renderings for a clear vision.
3. Quotation and Proposal
We'll quickly offer a detailed, competitive quote, along with a production timeline, quality control plan, and after - sales support details.
In - sales Service
1. Order Processing
Once we get your order, our team records details accurately. You'll get an order number and regular progress updates.
2. Production Monitoring
You can monitor production. We'll send updates like photos or videos, and are available for virtual chats if needed.
3. Quality Control
Our quality team inspects products at every stage, from raw materials to the final finish, to ensure high - quality standards.
After - sales Service
1. Delivery and Installation
We arrange safe delivery. The installation instruction will be offered.
2. Warranty and Repairs
All products come with a warranty. Contact us for quick repairs or replacements if there are quality issues.
3. Customer Feedback and Support
We follow up for your feedback. Our support team is always ready to help with usage or maintenance questions.
